At G&A Partners, providing best-in-class service is at the core of who we are. It’s a long-term commitment that evolves along with our clients’ needs. So, how do we know how our clients feel? Simple. We ask. Often.
Net Promoter Score (NPS)
More than a survey.
- Originally developed by partners at Bain & Company, the NPS survey helps companies such as Apple, Google, and G&A Partners to measure customer experience and receive valuable feedback.
G&A sends the NPS to our clients every month.
- Every survey is read and shared with our leadership team. The valuable input we receive allows us to enhance our level of service and build a roadmap for immediate and future improvements.
Simple, but effective.
- NPS is a simple, two-question survey, giving our clients an outlet to quickly provide open and honest feedback. By working together, we’re able to build a service delivery roadmap that is responsive to the wants and needs of our clients.
How NPS is helping us enhance and improve our services and support.
Enhanced Technology
We've created a suite of customizable and scalable HR technology solutions designs to help clients more seamlessly manage their workforces, all from one single-sign on (SSO) platform.
Additional Healthcare Options
We doubled our Fortune 500-level master health plan options by adding a Cigna offering in certain states.
New Ways to Connect
The Bridge, an online community, gives our clients more ways to connect with G&A and each other.
An NPS 2x Higher Than the Rest
With an average Net Promoter Score of 61 in 2023, G&A’s customer service ranks best in class and is about 2x higher than that of the HR outsourcing industry.
