A performance management program should be a simple process with clear expectations and documentation. It should encompass everyone from the upper levels of the company to the average employee.

There are six steps to performance management process design:

• Determine the process you want to utilize
• Create and community a schedule
• Identify company goals
• Educate leaders
• Determine if technology will be part of your solution
• Launch the process

Susan also suggests several best practices to include when determining your performance management strategy. From regular one-on-ones to defining clear and measurable expectations, using the STAR communication model and gathering feedback from others, there are many factors to think about when giving successful performance feedback.